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Tag Archives: Brenda Tobias

Keeping Our Gift Giving Heads

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You’d have to be living under a rock (or someplace wonderful that I’d love to hear about) to not sense the holiday retail desperation/frenzy. The sales and offers are coming in multiple chaotic waves. Online prices are jumping up and down like an untrained puppy. This curated and cultivated frenzy is designed to be contagious. There is nothing as frightening to retail as a cool, calm and collected shopper. List makers with moderate blood pressure and blood sugar are kryptonite to retail. So bring on the confusing and conflicting offers and the wonky gift items. (Is there really anyone with candy cane scented body lotion on his or her wish list?) It’s the time to convince shoppers that strangers know best. “Gift” items are positioned strategically in and around key areas of shops. Reindeer corkscrew? Who wouldn’t just love to have that in their junk drawer? Sugar plum flavored lip gloss? Okay, but does anyone even know what a sugar plum is? Personally, I’d prefer partridge in a pear tree scent.

The items being pushed as ‘perfect’ for every and anyone on your list aren’t merely Christmas themed. The latest (excruciatingly distasteful) fashion trend seems to be apparel usually seen on people very down on their luck. A torn sweatshirt with a ragged and fringed hem is being sold for $185. This is a garment you would not allow your partner or child to be seen in. You would wrestle it from their hands and relegate it to the rag bin. The full page newspaper advert showed this pathetic piece of cloth draped over the sharp and glossy frame of a highly styled young woman otherwise dressed for a night out. Ordinarily this would just be stupid and ridiculous, but five weeks after a devastating natural disaster which has left many people choosing their clothes from mounds of discards, it is just distatesful. Distasteful, but not unique. Today’s full page newspaper advert shows a similarly glam model wearing a pair of shredded jeans. The jeans are not decorated with strategically placed signs of distressed. No, the holes are stringy and show pronounced areas of skin. These can make that special person on your gift list happy for just $205.

Not sure if $200 rags are the perfect gift? Fear not, you can now pay someone to tell you what your friends and family would like. These clairvoyant personal shoppers will advise you as to what will make someone who means enough to you to warrant a gift, happy. Nifty, no? Keep in mind, they don’t purchase the gift or even wrap the gift. No no. They ask you the recipient’s age and gender and tell you what to buy. It’s like paying Santa to sit on your lap.

No matter how good our intentions not every gift will be perfect or even happily given. It’s inevitable that we will be socially forced into a grab bag situation or find ourselves spending the holiday with someone’s new partner. The important thing is not to panic. Let us not focus on checking off the list, but of keeping our heads. As we get closer to the big day keep your resolve. Write a little message to yourself if you think it will help; “Would I want to receive a glitter embossed cardboard box shaped like a gingerbread man?” For grab baggers consider something edible. If the spending parameters allow, how about something edible and a modest gift to a food pantry? Now how about that niece, colleague, stranger who you don’t know well enough to select a nice gift but feel compelled to give them a gift nonetheless? Money works. Money always fits and can’t be returned. Gift cards are usually to benefit the store/business and are no less crass than money. They are no less crass and more offensive. “I’m giving you money and telling you where to spend it.” isn’t the most giving sentiment. Still feel that cash is cold? How about giving an equal amount (in the recipient’s name) to a local charity or not for profit organization? Who wouldn’t be touched by that thought?

Less landfill more goodwill.

 
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Posted by on December 3, 2012 in Holiday, Style

 

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Your Clothes Miss You

Wherever you go throughout your day or evening you’re likely to encounter someone who appears to be on the brink of downward facing dog. Doctor’s waiting rooms, grocery stores, department stores and classrooms will no doubt boast at least one person in yoga pants. You may think to yourself; “Oh they have just returned/are on their way to a yoga class.” If this is the case I pity the poor forsaken changing room; it’s cubbies and benches empty and lonely. Perhaps all these stretchy panted people are returning/on their way to storefront yoga studios whose only distinguishing feature is a wooden floor and bacteria sodden mats. The transition from clothes boutique to yoga studio consisted only of a few lotus decals and an oppressive air of serenity; bereft of a changing room.

That storefront-no dressing room scenario explains some percentage of the ‘no, no, they just look like sweats/pajamas” yoga pant wearing crowd. Of course people are allowed to wear whatever they wish. But a sea of black spandex is a bit dismal. We all have days in which we don’t want to get dressed (they’re usually called ‘sick’ days.) But these athletic clad people are out socializing in the world. They are at lunch and shopping for non-essentials (both activities one doesn’t immediately associate with clinical depression.)

Not everyone enjoys clothing and/or accessories. Some people consider dressing a bore and a chore. No amount of “You look like a sad mime!” messaging is going to make an impact. Perhaps the message that ‘wearing spandex leads to needing spandex’ might influence their decisions. As we embark on this season of shortening days and excessive gaiety, a zipper and button can be a guy/gal’s best friend. As you reach for the second glass of champagne or third mini-quiche, you might feel the pinch of a strained waistline of actual clothing. Nothing modifies behavior more quickly or efficiently than physical discomfort.

For people who do enjoy clothes and/or accessories it’s important to remember that clothes need air. They need to be worn and have a life. They are not meant to be purchased only to languish in closets/dressers. If you’re thinking; “I want to be comfortable” ask yourself why your real clothes are uncomfortable. If you’re thinking; “It’s too much trouble” perhaps you’re underestimating yourself. There’s something quite uplifting about making a bit of an effort (and it is such a little effort.) Walking out your door wearing actual clothing communicates; “Hey world I’m ready” both to you and to the world.

 
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Posted by on November 29, 2012 in Style

 

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Spend A Little Time With Me*

Been shopping lately? By the looks of mall parking lots and the bruises on my knees from shopping bag laden pedestrians, there’s a reasonable chance that you have in fact been shopping lately. It’s early enough in the season that you may have been aware of your surroundings. In three or four weeks your shopping awareness will narrow to whatever stands in your way of finishing your list. But right now, unless you’re shipping gifts around the world or creating eight nights for eight people in two weeks, you still have hold of your senses while shopping.

If you’ve shopped more than one store you may have noticed a dichotomy in customer service. There are shops; chain, department or independent, that subscribe to the “we want to help you spend your money” retail mission statement. You will know relatively quickly if you will be a serviced customer. The clue is not the robotic yet eerily chirpy; “Hello” or “Welcome to _____” as you walk through the door. That unfortunate selector of the short straw is not there to help you. They are there to give the party line and watch who’s sneaking out with a mysteriously lumpy mid-section. The first indication you have of a customer service oriented staff is being able to identify individual staff. If they are in a huddle you’re on your own, good luck to you. If they look no different than a shopper (gazing around without intent, checking their phone, playing with their hair/clothes/make-up) you’re on the ice floe. This distracted disinterested display is not distinct to seasonal staff. All through the year you can walk into many stores and be ignored. (Ex. I asked for a smaller size four weeks ago and would still be waiting hopefully in that dressing room of “unnamed chain store” if it wasn’t for a pesky eating habit.)

No doubt some of this disinterest in extracting money from customers (via some modicum of service) is due to a non-commission structure. But it’s also simply a matter of corporate (or independent owner) philosophy. There is at least one chain store (to whom the First Lady is rather partial) that must use commissions. The sales person mentions his/her name far too many times for it to be anything else (the staff exhibits no other shared tics.)  They know the inventory and can assess one’s size in a second (a sure sign that a customer is actually being seen.) This particular chain is really no different (in style and market) than many other retailers. Yet shopping there is a dramatically different experience. You could walk in off the street and ask; “I’m in need of a sweater, but not a really sweatery sweater, just something that makes you think: sweater” and be shown several options. Try making this request in the BananaTyalorGap and you will receive a glazed eye; “uhm you need to find a manager.” (I’ve lost count of how many times I’ve been told that I need to find a manager. I need to. As if I work there.) There are independent shops and department stores that vary as dramatically as chain stores in their customer service philosophy. It’s always fun to walk into a boutique filled with exquisite one-of-a-kind odor absorbing clothing and hit a wall of curried lunch. The sales person is eating at the counter while engaging in an impassioned and excruciatingly personal phone conversation and glaring at you for listening. If that doesn’t make you want to hand over your hard-earned money, I don’t know what does.

That is why when you hear those words; “May I start a fitting room for you?” “Is there anything special you’re looking for?” or “I brought you a few other things I thought you might like.” you never want to leave. The rarity of this shopping experience is all the more baffling as online shopping becomes more robust and ubiquitous. It would stand to reason that customer service is how you lure people out of their homes. Yet sales staff training seems to consist of 3 parts folding lessons and 1 part cash register lesson. I dare suggest that the job would be more interesting if there was an actual sales component. Employees might just stick around and perhaps consider retail as a career. The majority of sales staff eating, chatting/texting and sulking are doing so out of boredom (the minority just dislike people and should seriously consider a move to a health insurance call center.)

Retailers: in a world of indistinguishable goods and competitive pricing the way to differentiate oneself is through the shopping experience. Make it easy for customers to happily part with their money.

*Big Spender – (1966) Cy Coleman and Dorothy Fields

 
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Posted by on November 26, 2012 in Holiday

 

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On The Second Day Of Shopping…

Today is Small Business Saturday. Yesterday was Black Friday and in a couple of days it will be Cyber Monday and Giving Tuesday. Yes, it’s a lot to keep track of, but we’re an odd/even day gas, opposite side of the street parking kind of people. If we were to create a timeline of seasonal consumer events; Black Friday would be on the far left and Giving Tuesday on the far right. Cyber Monday is more towards the left but is only as old as clicking technology. What is wonderfully fascinating/encouraging is that right side of the timeline and the recent creation of Small Business Saturday and Giving Tuesday.

Shopping local independent shops and artisans is always a great way to support communities and their individual residents. Local independent shops stock unique, lovely things that are often locally made. Many communities hold arts and/or craft holiday fairs and local restaurants and pubs are always happy for the foot traffic. Today (and for the next five weeks) we can shop meaningfully and give creatively. Giving (and receiving!) a framed watercolor, a glass pendant, a crochet miniature giraffe is more memorable than the exchange of a chain store gift card. If gift cards must be exchanged, consider a certificate to a restaurant or shop in the recipient’s neighborhood.

In the tri-state area, Small Business Saturday comes at the perfect time. Yes, there are businesses still struggling to open, but there are plenty that are up and running. Find a community (perhaps your own) that suffered in the storm and shop a little (or a lot.) (And while you’re there think about local restaurants for on-site holiday parties or catering.) Consider gift certificates to theatre companies and performing arts organizations forced to close for days or weeks. Is there someone who’s been particularly nice this year? Perhaps a season subscription to a downtown theatre is in order.

On Monday office productivity will plummet as workers click their way down their gift list. This Tuesday will be the day to take a closer look at that gift list and consider a charitable gift. You needn’t worry about sizes, makes or models, colors or cuts. Not for profit organizations large and small, international, national or local will be a grateful recipient. This is the best holiday grab bag opportunity ever created. You choose what to give to whom. The gift feels meaningful to you and the recipient and you needn’t pretend to love the bath beads or Santa coffee mug you receive in exchange. You can broaden the reach of your gift by giving in someone’s name. Is there someone on your gift list who loves animals? A gift to the The New York Aquarium will help to repair the damage of the storm and delight the ‘benefactor.’

We like to think of leisurely slow roasted family dinners, skating parties at twilight or evenings by the fire with a glass of port and a musty smelling Dickens this time of year. But the reality is that it’s mostly several weeks of frenzied shortening days. Our social lives ramp up (or sputter back to life), our workloads increase in preparation of days off and our to-do lists prod us awake at 3:00 AM. There isn’t much resting or merry gentlemen/women to be found this time of year. However an interesting thing happens to our innards when we feel we’ve done some good. There is an underlying tranquility beneath our frenzy. Things might not go as planned, crowds might wear us down but we’ve coated our soul with a thin layer of “I made a difference.”

Small Business Saturday and Giving Tuesday make it effortless for us to do some good for ourselves and for others. We needn’t limit ourselves to these two days but they are a great start to a wonderful habit!

 

 
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Posted by on November 24, 2012 in Holiday, Well-Being

 

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It’s Beginning To Look A Lot Like Thanksgiving

Christmas seems to start earlier every year. The holiday is on the same day (December 25) every year, which is a rare character trait in a religious holiday. But the engines seem to start before the leaves on the tree have become the leaves on the ground. A completely unscientific and utterly unsubstantiated analysis (known more commonly as the “because I say so” analysis) would suggest that the retailing of Christmas pushes back one full week every five years. Now before you get all “wait a minute, how many revolutions of the calendar are we on now”, no this phenomenon did not start 2012 years ago. It began somewhere around the time when shopping became more than a means to an end.

Christmas is make or break time for most retailers. End of year sales account for the biggest percentage of their annual sales. (Depending on the type of retail, back-to-school can be a close second.) Naturally, retailers long for a longer period of time to bolster sales. It isn’t necessarily intuitive that a longer period creates more sales. The goal (i.e., presents under the tree) is theoretically the same regardless of the time it’s given to achieve. But sales must increase or why else would it be done? It is hard to imagine how a longer span of time spent with blaring Christmas songs pummeled into our ears makes us spend more. Increased exposure to Christmas themed merchandise wears down the novelty. Ten weeks of eyeing Santa themed apparel will lead to the realization; “Wait. I’m giving this to him/her on Christmas Day! When will they wear this? Next late October?!” What’s clearer is that ‘doorbuster’ sales gets ’em in the store. It’s safe to assume that a fair percentage of those $5 flat screen televisions aren’t going under the tree but up on the bleary eyed shoppers’ wall.

This year even more retailers are pushing their ‘busting’ back. Black Friday is becoming the power-shopping day for amateurs as Thanksgiving Day shopping comes into its own. This rankles some people. Thanksgiving is seen as a sacred family time. It is one of the few times of year that people come together simply to be together. The dining table is heaped with tangible proof of tradition and longevity. It’s also the holiday (perhaps like Christmas) when most of the responsibility for making it happen falls to one member of the family. Unlike Christmas it’s a holiday when some people (who perhaps did not prepare the meal and unearth all the serving ware) park themselves in front of the television for a sport marathon. For some (if not many) the holiday is spent with people who are (or who have been) mean to them or are flat out obnoxious. For many others there is no one to share the holiday (either by choice or not.) In other words; Thanksgiving is not sacred to everyone.

If shopping is a way out of the house, and a way to choose how one’s time is spent, so be it. Those 5 AM drastically reduced priced household appliances and toys are a huge help to many families. They will help to make Christmas happen for many who could really use a break. For others who are doing okay, those heavily discounted items will help them with their (much needed) gift donations this year.

There is nothing sacred about Thanksgiving; it just feels like that because all the other really sacred holidays have been co-opted. It is a delicious holiday, with a great parade and for some of us lucky ones, some wonderful and loving memories. For some it’s a much needed and rare day off with an opportunity to make a serious impact on their to-do list. There’s more than one way to experience this or any other day. I would no more take to the sprawling front lawn with a football in hand than I would take a fork to a tofurky. But lots of people would (okay, lots of people would play touch football and some people would eat tofurky.) Just like there’s always room for more pie, there’s room for everyone and their choices this time and every time of year.

 
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Posted by on November 21, 2012 in Holiday, Well-Being

 

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